► A welcome to FHM and Zoo readers
► How to transfer your subscription to CAR
► Detailed step-by-step guide
Dear Reader,
Sadly FHM and Zoo are ceasing publication.
If you’re a subscriber, the FHM available for download on 7th January 2016 will be the last one you will receive as a subscription copy and for Zoo it is the issue available on the 22 December 2015.
What happens after this depends on where you purchased your subscription.
Please see below for a full guide and recommendation on what to do next, and who to speak to if you have any questions.
Thank you in advance for your understanding,
Jim Foster
Head of ePublishing
Bauer Consumer Media UK
1) Great Magazines Customers: Proposed Swap To CAR Magazine
If you bought your FHM or Zoo digital subscription via Great Magazines, you‘ll get one issue of CAR magazine for each FHM issue you were previously entitled to and one issue of CAR for every four issues of Zoo you were entitled to. A letter has been sent that outlines how many issues you are entitled to and what happens to existing Direct Debit payments if this is your preferred payment option.
Your CAR subscription will start with the March 2016 issue, on sale from 18 February 2016.
In order to access the CAR digital magazine, you will need to:
- a) Download it from the App Store
- b) Create a new account in the app
- c) Do it before the first issue is released on the 18 February 2016
You can do this either by clicking here or following the steps below:
- a) Tap ‘Sign In’ (iPad users) or the three-line ‘navicon’ icon (Android users) in the top left of the screen
- b) A menu appears: tap ‘Create an account’ to reveal a form
- c) Input your surname, your unique customer number and your email in the relevant fields (your customer number will be on the letter you have been sent regarding the suspension of FHM or Zoo magazine)
- d) Confirm your email address
- e) Add a password
- f) It must be 8 characters minimum, with upper and lower case letters and at least one number
- g) Confirm your password and add a hint to help you remember it in the future
- h) Tap the ‘CREATE’ bar and exit the app
You will then receive an email confirming your account has been set up. You’ll be able to go straight back into the app and log in/sign in using your email and password in the menu.
If you need further assistance please go to www.greatmagazines.co.uk/digitalhelp
Note: CAR magazine is not currently available on the iPhone so the above only applies to iPad and Android device users. If you only read FHM or Zoo on your iPhone, please see below for next steps.
2) Great Magazines Customers: Refunds
If you are unhappy with this proposal, you (or the payer, if this is a gift subscription) can request a refund for the outstanding term of your subscription by contacting our Customer Service Team on magazinetransfer@subscription.co.uk or on 01858 438884. Please ONLY get in touch here if you are a Great Magazines customer.
They will also answer any other Great Magazines-related questions you may have regarding this transfer. Please contact them prior to 24 December 2015 to ensure that any requests are actioned before the transfer takes place.
3) Apple iTunes Customer
If you bought your FHM or Zoo digital subscription via iTunes, you will be entitled to a refund for the outstanding term of your subscription by contacting Apple customer support direct.
Here’s what you need to do:
- a) Open your browser and go here https://www.apple.com/uk/support/itunes/account/
- b) Scroll down to ‘Report a problem’
- c) Click on ‘Report a problem’
- d) Login with the same iTunes account you used to purchase the subscription
- e) Select the FHM or Zoo button in the list of apps outlined & click on it
- f) Select ‘Problem not listed here’ from dropdown menu
- g) In the ‘Describe your problem’ field, please say this, or similar: ‘The publisher has informed me that FHM/Zoo magazine has ceased publication on the App Store. I have an active subscription purchased via my iTunes account and will now not receive issues I am entitled to. The publisher has advised I get in touch for a refund for those issues outstanding as part of my subscription.’
- h) Apple should then reply and issue you with a refund for the balance left on your subscription
If you have any problems with this, or if Apple denies you a refund, please email us directly here with a description of what’s happened: digitalmagazinesupport@bauermedia.co.uk and we will offer further advice.
4) Google Play Apps Customer
If you bought your FHM or Zoo digital subscription via Google Play – either the app or via Google Play Newsstand – you will be entitled to a refund for the outstanding term of your subscription by contacting Google customer support direct.
Here’s what you need to do:
- a) Open your browser and go here: https://support.google.com/googleplay/answer/1267137?hl=en-GB#
- b) Click on ‘Contact Us’ in the top right
- c) Click on ‘Android apps and Games’
- d) Click on ‘Request a refund’
- e) Either call them (charges may apply, please check before calling) or email them
- i) Let them know:
- ‘The publisher has informed me that FHM/Zoo magazine has ceased publication on the Play App Store* / Newsstand* (*delete as appropriate). I have an active subscription purchased via my Google Wallet account and will now not receive issues I am entitled to. The publisher has advised I get in touch for a refund for those issues outstanding as part of my subscription.’
- f) Google should then reply and issue you with a refund for the balance left on your subscription
If you have any problems with this, or if Apple denies you a refund, please email us directly here with a description of what’s happened: digitalmagazinesupport@bauermedia.co.uk and we will offer further advice.
5) Amazon Newsstand / Kindle Fire devices
If you bought your FHM or Zoo digital subscription via Amazon Newsstand you will be entitled to a refund for the outstanding term of your subscription by contacting Amazon customer support direct.
Please email us directly on digitalmagazinesupport@bauermedia.co.uk and we will advise specifically on Amazon digital content purchase refunds. Please provide the following information:
- Write ‘FHM/Zoo Kindle Fire Subscription Refund’ in the subject line
- State when you believe your subscription expires